MEDIATE WORKPLACE CONFLICT AND DISPUTES
Let’s face it; no one likes conflict.
In her article in Entrepreneur Magazine, “Cost of Workplace Conflict,” (Conflict .pdf report) written by Jennifer Lawler, she reveals how much office drama cuts into your bottom line. As mediators, ADDENDA agrees. Ignoring conflict or convincing yourself that there is no problem, or telling the parties to “get over it” is a mistake. Moreover, an unresolved issue between twoor more employees is costing your company money, about $161 per day.
An unresolved conflict escalates and spreads like wild fire. It destroys creativity, productivity and thrives on emotion, anger and revenge. It is quite likely that your clients notice this attitude, as well. We mediators call it “transference,” which is what happens when we take our frustration out on an innocent bystander. How do you feel about the likelihood that you may be losing customers and repeat business because of an unresolved interpersonal dispute between your employees?
Our sister company, ACCORD Mediation Services provides WORKPLACE MEDIATION, DISPUTE RESOLUTION and counseling services for a host of different types of conflicts and situations. Our professional, credentialed career mediators can mediate any kind of dispute between employees.
OFFER MEDIATION TO EMPLOYEES WITH
PERSONAL PROBLEMS AT HOME
Mediation Services provides a confidential venue for employees with personal problems at home that can affect their work, their concentration and their attitude at their workplace. Our sister company, ACCORD Mediation Services provides mediation for employees with personal conflicts with their partner or family issues, such as marital separation, child-related concerns, divorce, substance abuse, home money management matters, relationship issues.
ASSESS CURRENT STAFF ISSUES
A 2008 study about the costs of workplace disputes, revealed that U.S. employees spent 2.8 hours per week dealing with conflict. This amounts to approximately $359 billion in paid hours (based on average hourly earnings of $17.95), or the equivalent of 385 million working days.
As the entrepreneur, you are compensating employees while they spend time gossiping, protecting their turf, retaliating, recruiting people to take sides, planning defenses and navigating the office drama. Meanwhile, employees are not focused on promptly answering customer questions, filling orders or doing the job employees were hired to do. Let’s not forget about the hidden costs of unresolved employee conflicts.
Absenteeism is a conflict-related cost that can be measured using a simple formula provided by the U.S. Department of Labor. Experts suggest that your absenteeism goal should be 3% or lower, rather than the current average of 6% per year. Absenteeism Rate = Number of lost working days due to absence / (Number of employees) x (Number of Workdays) x 100
The Journal of Occupational and Environmental Medicine reports that health care expenditures are nearly 50% greater for workers who report high levels of stress and many studies suggest that stress is a byproduct of a conflicted work environment. Stress has seen a 316% increase as a reason for absenteeism since 1995. (1999 Unscheduled Absence Survey by CCH Inc)
mediation servicesare provided by our team of neutral, third-parties who do not have a vested interest in the outcome. It is a facilitated process conducted in a neutral, yet private location that provides parties to hear each other’s concerns, explore options for resolution and negotiate an outcome that is mutually acceptable to the parties. The parties discuss groundrules and are informed that because mediation services are voluntary, the process can stop at any time.
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